SHIPPING POLICY
CHRISTMAS SHIPPING CUT OFF DATES
Please note that Matches can not be sent via Express or sent outside of mainland Australia.
Pick up from our Sydney Warehouse in Alexandria is available to 5pm on 22nd December.
| Shipping to | Standard | Express | Sameday |
| WA and NT | 15th December | 20th December | - |
| VIC, SA, QLD, ACT TAS | 16th December | 21st December | - |
| NSW | 19th December | 21st December | 22nd December |
| New Zealand | - | 21st December | - |
| Singapore | - | 20th December | - |
| United States | - | 19th December | - |
SHIPPING WITHIN AUSTRALIA
We offer free standard shipping on all orders over $50 within Australia. Any orders below $50 will incur a flat rate fee of $9.95.
| STANDARD | 2-10 Business days* | FREE on orders over $50, $9.95 on orders below $50 |
| EXPRESS | 1-4 Business days* | Flat rate fee $14.95 |
| SAME DAY DELIVERY | Greater Sydney Only - cut off is 10am AEST | Flat rate fee $14.95 |
SAME DAY DELIVERY FOR GREATER SYDNEY
Need your order sooner? We now offer same day delivery within greater Sydney. To qualify for same day delivery, please place your order before 10am AEST on business days for same day shipping. We will pack your order and have this shipped to you via courier. Orders placed after 10am or on weekends and public holidays, will be shipped the following business day.
Please click here for a list of eligible postcodes
*Please note that the above timeframes are a guideline only and do not take in to account any external shipping delays.
If you require your order for a specific, upcoming date, we recommend opting for express delivery or same day delivery if live in greater Sydney.
Please note it is your responsibility to ensure that the delivery details entered on your order are accurate and correct. We will not be held liable for any claims or losses due to insufficient or incorrect delivery details. If your order is returned to sender because it could not be delivered, and we have to re-send the parcel, you will be required to pay the additional shipping costs.
SHIPPING EXCLUSIONS
Unfortunately our Extra Long Safety Matches are not able to be shipped overseas including Tasmania.
SHIPPING EXCLUSIONS - EXPRESS POST
Our extra long safety matches are only available for express post within NSW. All orders to ACT, QLD, VIC, NT, SA and WA that contain matches, will only be offered standard shipping at checkout.
