Due to the increased impact of COVID-19, our delivery partners are experiencing delays across the network. This may result in delays in receiving your order due to ongoing COVID-19 restrictions and increased parcel volumes. Please know that we are dispatching all orders promptly and working with our delivery partners to get your order to you as quickly and as safely as possible.We cannot take responsibility for delays caused by third party delivery companies.
For further information regarding the impact of COVID-19 on delivery times, please visit the Australia Post website here
SHIPPING WITHIN AUSTRALIA
We offer free standard shipping on all orders over $75 within Australia. Any orders below $75 will incur a flat rate fee of $9.95.
|STANDARD||2-10 Business days*||FREE on orders over $75 $9.95 on orders below $75|
|EXPRESS||1-4 Business days*||Flat rate fee $14.95|
|SAME DAY DELIVERY||Greater Sydney Only - cut off is 10am AEST||Flat rate fee $14.95|
SAME DAY DELIVERY FOR GREATER SYDNEY
Need your order sooner? We now offer same day delivery within greater Sydney. To qualify for same day delivery, please place your order before 10am AEST on business days for same day shipping. We will pack your order and have this shipped to you via courier. Orders placed after 10am or on weekends and public holidays, will be shipped the following business day.
Please click here for a list of eligible postcodes
*Please note that the above timeframes are a guideline only and do not take in to account any external shipping delays.
If you require your order for a specific, upcoming date, we recommend opting for express delivery or same day delivery if live in greater Sydney.
Please note it is your responsibility to ensure that the delivery details entered on your order are accurate and correct. We will not be held liable for any claims or losses due to insufficient or incorrect delivery details. If your order is returned to sender because it could not be delivered, and we have to re-send the parcel, you will be required to pay the additional shipping costs.
SHIPPING EXCLUSIONS - TASMANIA ONLY
Unfortunately our Extra Long Safety Matches are not able to be shipped to Tasmania. We are working closely with our delivery partners to be able to offer shipping for our matches to Tasmania so please keep an eye out for this.
SHIPPING EXCLUSIONS - EXPRESS POST
Our extra long safety matches are only available for express post within NSW. All orders to ACT, QLD, VIC, NT, SA and WA that contain matches, will only be offered standard shipping at checkout.
Due to the increased impact of covid-19, shipping carriers are automatically defaulting parcels to authority to leave (ATL) where possible. This means that if you are not home at the time of delivery and the driver deems there to be a safe place to leave the parcel, they will opt to do so without needing to obtain a signature from you. This is to ensure the safety of both delivery partners and customers by reducing any unnecessary contact during this time.
If you know you will not be home at the time of delivery and do not think there is a safe place to leave your parcel, we recommend utilising Australia post’s free parcel locker service which can be found here
If at the time of delivery, the driver deems an unsuitable/unsafe place to leave your parcel, they will take this to the nearest post office for collection.